Customer relationships are key

2/02/2012 01:54:00 PM

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Each year we interview our QPX™ pricing and shopping customers to find out what we do well and where we need to improve. Since we started the survey in 2007, we’ve seen satisfaction with our products and service climb. We were especially pleased that this year’s survey yielded strong results. 100% of participants were somewhat or very satisfied with our QPX pricing and shopping products, and 96% were somewhat or very satisfied with the service we provide. One customer said that while there is always room for improvement, the service gets better every year -- from the engineers to the technical support staff to the customer-facing team.

While it’s great to hear the positive feedback, the real value is in what we do with the suggestions for improvement. Our internal teams look forward to hearing the survey results and are focused on coming up with creative solutions to address any suggestions identified by our customers.

My hat’s off to all the teams that focus on making our products even better and giving our customers the tremendous support that keeps them so happy. We’re committed to listening to what our customers want and partnering with them to make them successful. I think that’s what makes these relationships so strong.

Posted by Eli Sanders, Director, Technical Account Management and Customer Support