Cape Air takes off with ITA Software’s new airline reservation system

3/01/2012 06:04:00 AM

Labels: ,

We’ve long been focused on making travel planning easier and faster for travelers, and helping airlines and travel companies deliver great travel experiences. We started with airfare shopping; today we’re pleased to introduce our new airline platform.

Cape Air, one of the largest independent regional airlines in the U.S., launched our new airline platform this past weekend. Dan Wolf, the CEO of Cape Air, said “It has been about the smoothest technology rollout as I have ever seen. It went so smoothly in fact most customers probably didn’t notice.”

The platform contains software required to run a passenger airline, including a reservation system, inventory control system, departure control system, and more.

We’ve built this system from scratch using modern, modular, scalable technologies. The system’s modern user interfaces make it easy to learn and use. The system’s modern, comprehensive database lets airlines offer customers more personal attention. The modular technology makes it easier to change the system as airline needs change. The system is built to scale to support airlines of all sizes.

The new websites for and enable Cape Air customers to quickly find and book the most relevant flights, and manage changes to their reservations.

We’ve worked to develop a system that is very easy to learn and use, and we’re pleased that Cape Air was able to train its reservations and airport agents in only two days.

Dan Wolf said “Our employees love the system, and we think our passengers will find the way they search, book and travel to be faster, easier and more personal. We’re also excited about our partnership with ITA Software by Google. We will have even more innovative and visionary things coming in 2012.”

In conjunction with this launch, Cape Air also rolled out a Google+ Page for its business to promote deals, hang out with customers, announce new products, services, and routes -- and build relationships with a greater number of people.

The system that Cape Air used until last week was first launched 48 years ago. Thank you to the hundreds of people from ITA Software/Google and Cape Air whose dedication and hard work have helped us launch Cape Air into the future.

Posted by Jeremy Wertheimer, Vice President, Travel