8/10/2012 01:03:00 PM
Six short months ago, Club Premier announced it would be using QPX™ to power online award shopping on www.clubpremier.com. They’ve accomplished quite a bit since then, and we wanted to share a quick glimpse:
- Grew online flight award redemption nearly 30% by making it easier for members to shop for and redeem Aeroméxico flight awards on their new website.
- Introduced calendar shopping for Aeroméxico flights, allowing members to view all available flights within the week or the month they’re interested in traveling.
- Improved look to book ratios by more than 2x, a statistic that is well above the industry average.
- Dramatically reduced call times for their members and customer service agents, by deploying the same advanced functionality in their call centers.
Check out the full case study to learn more about the early results Club Premier has achieved with QPX™.
Posted by Brian Mulvey, Program Manager